Kyle Carlson

Kyle Carlson is an experienced IT professional with a focus on knowledge management and customer support, currently serving as the IT Knowledge Manager at Jamf since October 2019, where responsibilities include evolving the Knowledge Base and implementing best practice strategies. With prior roles at Apple from 2010 to 2019, including Mac Genius and IT Training and Documentation Specialist, Kyle honed skills in troubleshooting, customer service, and operational management. Also notable is experience in business development at Nicolet Video Production, alongside a foundational background in theater and production management from St. Olaf College, where a Bachelor of Arts was earned in Theatre/Theater and Management.