Mark O'Black is a seasoned technical writer with expertise in creating and maintaining documentation for technology platforms, currently serving as a Technical Writer II at Jamf since December 2024, following a role at ThreatConnect from March 2021 to December 2024. O'Black has experience in collaborating with cross-functional teams, auditing documentation for accuracy, and addressing customer feedback to enhance training materials. Previous roles include student teaching at South Park Senior High School, working as a Computer Lab Technician and Help Desk Consultant at Duquesne University, and serving as an IT Communications Specialist, where responsibilities included managing website content and developing marketing strategies. O'Black holds a Master of Fine Arts in Media Arts and Technology and a Bachelor of Science in Secondary Mathematics Education from Duquesne University.
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