Rob Little is a seasoned Technical Support Engineer with extensive experience in the IT support sector. Currently employed at Jamf since July 2021, Rob has held multiple roles ranging from Technical Support Specialist I to Technical Support Engineer II. Previous experience includes providing Tier 1 to 2 support for over 2500 end users at Cision, where responsibilities encompassed troubleshooting, user account administration, and remote desktop support during the COVID-19 pandemic. At Cox Media Group, Rob advanced support capabilities to Tier 1 to 3 for over 300 users, assisting with a variety of technical issues across several departments. Rob began a career in technology as a Computer Technician at the Austin American-Statesman, offering support to more than 800 users. Educational qualifications include an Associate of Science in Computer Science and an Associate of Arts in English Language and Literature from Austin Community College.
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