Robert D. has extensive experience in technical support, currently serving as the Director of Technical Support at Jamf since February 2015. Robert has a strong history of managing teams and delivering exceptional technical support to over 20,000 organizations globally, particularly in the Asia-Pacific region. Previous roles at Jamf include Senior Technical Support Manager and Technical Support Manager, where Robert handled primary escalation, case management, and client advocacy while fostering effective communication with clients and internal teams. Prior to Jamf, Robert worked at Young & Rubicam Group as National Service Desk Manager and at Ideal Service as an Apple Certified Macintosh Technician, in addition to serving as Systems Trainer and Support at Dotmar Engineering Plastics. Robert holds certifications as an Apple Certified Mac Technician and Apple Certified Support Professional.
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