Shikha Dashora

Shikha Dashora is a seasoned professional with a diverse background in customer support and project management, currently serving as a Customer Support Team Lead at Jamoona since August 2023. Responsibilities include creating performance reports, managing business accounts, and ensuring customer satisfaction. In addition to this role, Shikha operates as a Professional Freelancer on Upwork, providing various services such as customer service and translation. Previous experience includes a Customer Experience Specialist position at Babynama, a Project Manager Officer/Consultant role at Chelson Gordon Consultancy, and over a decade at Arcgate in various positions, including Assistant Project Lead and Quality Analyst. Shikha holds a Master’s degree in Business Administration and Management from Mohanlal Sukhadia University and has pursued further education at MICA, focused on the School of Ideas.