Junaid Hashmat

Junaid Hashmat is an experienced professional in customer value management and retention strategies, currently serving as Stream Head Campaign & Retention for Jazz Business since January 2018. Responsibilities include developing customer segmentation strategies, creating micro-segmented campaigns for upselling and retention, and implementing forecasting models to mitigate churn and enhance revenue. Junaid has previously held roles such as Lead B2B CBM and Lead B2B Retention Save desk at Jazz, focusing on B2B customer management and performance analysis. With a background in customer service management at Mosanada Logistics Services and various operational roles in telecommunications, Junaid also possesses an MBA in Finance and Marketing from Hajvery University and a Bachelor’s degree in Financial Accounting from the University of Central Punjab.