Gilberto Vilaronga

Gilberto Vilaronga has extensive experience in back office operations and debt collection, currently working at Jazz Tech since August 2020. Prior to this role, Vilaronga was the Manager of Back Office, Customer Service, and Collection at Supplier, where responsibilities included managing active and passive collection processes and overseeing customer service operations to meet key performance indicators (KPIs). Previous positions include Manager of Collection at MBM Assessoria de Ativos Financeiros and Manager of Operations at both Itaú Unibanco and Orbitall, focusing on credit card operations and integration projects. Vilaronga began the career as a Supervisor of Collection at Credicard, where skills in strategic planning and operational management were developed. Vilaronga holds a postgraduate diploma in Business Management, a professional coaching certification, a technologist degree in Strategic Planning, and an MBA in Human Resource Management.