Afraz Qureshi is a seasoned professional with extensive experience in customer experience and operations, currently serving as the Director and Head of Customer Experience Centers at Jazz since June 2016. With a focus on digital transformation, Afraz has significantly enhanced customer interactions and empowered clients through self-care initiatives. Previous roles include overseeing operational planning, governance, quality assurance, and training and development, as well as leading backend operations for credit and collection processes. Afraz's career also involves key positions at Warid Telecom and TeleCard Limited, where expertise in vendor management and call center operations was demonstrated. Afraz holds a Master’s degree in Computer Science from Iqra University and a high school diploma in Computer Science from Habib Public School.
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