Muhammad Faisal

Muhammad Faisal is a professional with over 20 years of experience in training and development, customer communication, and customer experience (CX) management. They have previously held positions in sales and marketing at WARK International and Softel Worldwide, and served as a customer services representative at Mobilink. At Jazz, Faisal led the customer experience team, developed comprehensive training programs, and executed strategies for enhancing customer satisfaction across various channels. They are also an article and web content writer, specializing in high-quality, researched content. Faisal holds multiple degrees, including an M.A. in Islamic Studies and an M.S. in Computer Sciences.