Nizar Butt is an experienced professional in contact center technology services with a notable tenure at Mobilink since March 2006, currently serving as Expert IVR, Reporting & Contact Center Technology Services. Nizar's responsibilities include providing trend-oriented reports for management, preparing KPI reports, performing troubleshooting and maintenance, supporting business KPI achievement, monitoring contact center infrastructure, and liaising with vendors and internal IT teams. Prior to this role, Nizar served in various positions including Analyst Contact Center Operations and Team Leader for multiple customer support teams, showcasing expertise in operations analysis, staff management, and process improvement. Nizar's educational background includes a Master’s in Business Administration and qualifications in Database Management.
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