Dann Allen

Dann Allen has a strong background in customer experience and financial services. Dann is currently employed at J.D. Power as the Senior Director, Financial Services Practice Lead for their clients within Regional and Midsize Banks in the United States. Prior to this, they were the Client Experience Executive at Union Bank where they led the development and execution of a strategic CX Roadmap. Dann'sresponsibilities included providing strategic direction and operational management of CX measurement and analytics for all client segments, products, and channels. Before Union Bank, Dann worked at Bank of the West as the Head of Customer Experience for the Consumer Banking Division. During their time there, they expanded their customer experience responsibilities to include the Personal Finance Division and Retail Banking. Additionally, they held the position of Customer Experience Manager for the Retail Banking Division. Dann also has experience at AAA, where they served as the Head of Experience Design & Improvement, and at Sprint Nextel as the Head of Customer Experience for the Prepaid Division. Prior to that, they held senior leadership roles at Beyond Philosophy, Inc. and worked at British Telecommunications - Global Services as the Partner Retail & Distribution. Beginning their career, Dann worked at PMI as an Account Director, focusing on business improvement and change management. Throughout their career, Dann has demonstrated their expertise in improving customer satisfaction, implementing CX strategies, and driving organizational change.

Dann Allen holds a Bachelor of Arts (B.A.) degree in Communications/Journalism from Shippensburg University of Pennsylvania. No specific start or end year for this education is given. Additionally, Dann Allen has obtained two certifications in Customer Experience Management - Level 1 and Level 2 from Medallia. No specific month or year for the certification acquisition is provided.