Eric Jensen

Eric Jensen has a diverse work experience spanning over several decades. Eric has held various roles in different companies, primarily focusing on business development, customer experience consulting, and research methodology.

Starting in 1998, Eric worked as an Account Executive at Total Research before becoming a Vice President of Sales at Hase Schannen in 2002. Eric then joined Maritz Research in 2003 as a Relationship Manager, where they successfully grew the company's sales from $3M to over $14M annually. Over the course of five years, they generated more than $40M in new business.

In 2014, Eric worked as a Vice President at Nielsen, acting as a consultant and subject matter expert for Fortune 500 companies in the financial services, IT, and retail sectors. Eric grew existing accounts by 30% in revenue.

Moving on, Eric joined JD Power & Associates in 2015 as a Director in Financial Services, focusing on customer experience among wealth management, retail banking, mortgage, and credit card companies. In their first year, they developed $750k in new business and delivered over 20 presentations to C-Suite executives at Fortune 50 financial services organizations.

Eric then joined Convergys in 2016 as an Engagement Lead, where they led teams in solving client needs and designing customer experience programs for Fortune 500 institutions. Notably, they developed and grew a customer experience program for a major regional bank, including product development and brand work for the bank's expansion plans.

From 2018 to 2022, Eric worked as a Vice President at Radius Global Market Research, specializing in business development and customer experience consulting for Fortune 1000 companies. Eric authored various white papers, blogs, and articles and brought in seven new logos to the organization during their tenure.

Starting in 2017, Eric also took on a part-time role as an Adjunct Professor of Research Methodology at Delaware Valley University. Eric taught graduate-level courses on research methods, hypothesis development, literature review, research ethics, qualitative and quantitative methods, data analysis, SPSS, and proposal development.

In their most recent role at JD Power since 2022, Eric serves as a Strategic Account Director for Banking & Payments. Eric provides business development and strategic consulting services to select clients, aiming to optimize the customer experience through competitive intelligence.

Throughout their career, Eric has consistently demonstrated expertise in customer experience, research methodology, and business development, making valuable contributions to each organization they have worked with.

Eric Jensen has pursued a Ph.D. in Social Policy Analysis & Administration at Rutgers University, although it is unclear whether they have completed this degree. Prior to this, Eric obtained a Masters degree in Non-Profit Administration from Fairleigh Dickinson University. Eric also holds a Bachelor of Arts (B.A.) degree in Political Science from the same institution. Unfortunately, the specific start and end years for each degree are not provided.