Leonard M.

Leonard M. has a diverse work experience spanning several industries. Leonard began their career as a Helicopter Mechanic in the United States Marine Corps from August 1981 to August 1987. After their honorable discharge, they joined Chrysler Financial in January 1989, where they worked in Senior Management for over twenty years until October 2009. Leonard then served as the President of Leonard Martin State Farm from October 2009 to October 2011. Following this, they held the position of Finance Director at BMW/Mercedes Benz of Ann Arbor from June 2012 to April 2013. Leonard later became the General Sales Manager at Mercedes Benz Of Ann Arbor from May 2013 to October 2014. Currently, Leonard is the Director of Automotive Retail & Vehicle Protection Products at J.D. Power, starting from October 2014. In this role, they are responsible for designing and implementing CX solutions to improve profitability, dealer and brand loyalty in the retail automotive sector.

Leonard M. has pursued higher education in various institutions. Leonard attended the Southern University at New Orleans, where they obtained a Bachelor of Arts (B.A.) degree in Social Studies. Following this, Leonard pursued a Master of Arts (M.A.) in Management at Bowie State University. Lastly, they attended the University of Michigan - Stephen M. Ross School of Business to earn an M.B.A. degree in Business Administration, Management, and Operations. The specific start and end years for each educational experience are not provided.