Mark Miller

Mark Miller possesses extensive experience in customer service and sales performance improvement across various leadership roles. Currently serving as Practice Leader in Customer Service Advisory at J.D. Power since December 2005, Mark previously held significant positions, including President at Call Execs, where performance enhancements for customer service and sales organizations were prioritized. Mark's background includes a role as Executive Director of Consulting at J.D. Power, managing B2B performance improvement engagements, and as Director of Consumer Sales at Power Computing Corporation, overseeing a high-performing sales team. Mark also has expertise in sales and service management from his time at Inmac and Dell. Mark holds a Bachelor of Arts in Journalism, Business, and Psychology from The University of Texas at Austin and an MBA with a focus on Marketing from Regis University.