Michael Taylor is a seasoned professional with extensive experience in the travel, hospitality, retail, and customer service sectors. Currently serving as the Sr. Managing Director at J.D. Power since April 2017, Michael has held various leadership roles within the organization, including Managing Director and Practice Lead for Travel. Previous positions include leadership at Endeavor Management, CSR Group, and Phoenix Marketing International, where Michael specialized in customer experience, satisfaction research, and market analysis. With a strong background in developing and expanding travel practices at J.D. Power and a solid foundation in marketing and management from the University of Chicago and Indiana University Bloomington, Michael Taylor has contributed significantly to improving passenger experience across multiple industries.
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