At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results.

Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. J.D. Power quality and satisfaction measurements are based on responses from millions of consumers annually, resulting in actionable tools and insights to help the firm's clients better serve their customers and be more profitable.

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Services

Software

J.D. Power

J.D. Power's headquarters in Portland, OR, United States

This department handles inquiries, resolves issues, and provides assistance to customers through various support channels.

Customer Support

The Data Science and Analytics team at J.D. Power leverages advanced analytical techniques and methodologies to extract actionable insights from consumer data. They conduct in-depth market research, analyze trends, and create predictive models to help clients enhance their products and services, ultimately driving better customer satisfaction and business performance. The team collaborates closely with various stakeholders to ensure that data-driven strategies align with consumer needs and market dynamics.

Data Science and Analytics

This department is responsible for the design, development, and maintenance of software applications and systems.

Software Development

The Leadership Team at J.D. Power drives the strategic vision and operational excellence of the company, overseeing various divisions including customer experience, digital solutions, and data analytics. Comprised of seasoned executives, this team collaborates to enhance consumer insights, develop innovative products, and strengthen client relationships, ensuring that J.D. Power remains a trusted resource for businesses seeking to improve their offerings and customer satisfaction.

Leadership Team

This department focuses on ensuring the quality and reliability of software through automated testing processes.

Quality Assurance Automation

The Product Development team at J.D. Power is responsible for innovating and enhancing the company's suite of consumer insight tools and services. This cross-functional team collaborates to design and implement products that leverage consumer feedback, ensuring they meet market needs while driving business success for clients. By focusing on user experience and integrating data analytics, they aim to refine existing offerings and explore new opportunities that facilitate better decision-making for consumers and brands alike.

Product Development

The Finance and Accounting team at J.D. Power is responsible for managing the company's financial health and ensuring compliance with accounting standards. This includes financial analysis, budgeting, and forecasting, as well as overseeing contracts and revenue management. The team supports strategic decision-making through financial reporting and insights, ensuring that the company effectively allocates resources to enhance value for clients and stakeholders.

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Other teams

Data Science and Analytics

Software Development

Leadership Team

Quality Assurance Automation

Product Development

Finance and Accounting