James Hoyle is a seasoned expert in Customer and Brand Insights, renowned for delivering transformative customer experiences across various industries, including Financial Services, Telecommunications, and Pharmaceuticals. They held senior leadership positions, such as Customer Intelligence Lead at npower and Market Forecasting Manager at The Co-operative Bank, where they successfully implemented customer experience programs and provided strategic market insights. Currently, they serve as the Global Voice of Customer Lead at JD Sports Fashion, continuing to influence customer-centric strategies. James earned a Postgraduate Degree in Marketing from the CIM and a BSc (Hons) in Business Decision Analysis from Staffordshire University.
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