Lucy D. is an experienced IT professional with a diverse background in project management and technical writing, currently serving as an IT Technical Writer at JD Sports Fashion plc since April 2018. Prior roles include IT Project Manager at AJ Bell, where Lucy oversaw the delivery of technology projects in the financial sector, and at Payzone UK, where responsibilities encompassed requirements analysis and project delivery for consumer payment solutions. Earlier experience includes managing custom software projects at Phones4u and Tata Consultancy Services, where Lucy contributed to revenue growth through effective software lifecycle management. Additionally, Lucy has expertise in knowledge management from a role at Virgin Media and foundational experience in customer service and process writing at Cable & Wireless Communications. Lucy D. holds a BA (Hons) in History from The University of Manchester and an array of A-Level and GCSE qualifications.
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