Rahmat Miah

Rahmat Miah has extensive experience in quality assurance and customer care, currently serving as a Quality Assurance Coach Team Manager at JD Sports Fashion plc since September 2018, where responsibilities include managing a team of Quality Assurance Coaches and driving improvements in customer service quality. Prior roles include Customer Care Coach at JD Sports, Quality & Process Agent at Rossendales Limited, and Operational Quality Assurance Officer at Capita/O2 Telefónica UK, where duties involved monitoring compliance and providing feedback. Additional experience includes roles at O2 as a Retention Adviser and Customer Service Adviser, and promotions/bar staff at Nemesis Nightclub, complemented by education in Travel and Tourism from Hopwood Hall College and GCSEs from Falinge Park High School.