Derrick Edmiston

Derrick Edmiston has a diverse work experience history, starting with their current position as a Team Lead in Customer Support/Solutions Engineering at JDXpert since November 2022. Prior to that, they worked at JDXpert in various positions, including Advisory Customer Support/Solutions Engineer and Senior Associate Customer Support/Solutions Engineer. In these roles, Derrick was responsible for providing support to customers, troubleshooting issues, and working with different teams to find solutions. Derrick also worked as a Solutions Specialist at JDXpert, where they primarily provided Tier 1 support to customers and created change requests and defect artifacts.

In addition to their roles at JDXpert, Derrick worked as an IT Technician at Black Hoof Technology LLC, an IT Paraprofessional at State College Area School District, and a Part-Time Sales Associate at Weis Markets. Derrick also has previous intern experience, having worked in engineering roles at Pennsylvania Department of Transportation (PennDOT) and the National Nuclear Security Administration (NNSA). Derrick started their career as a Receptionist at East Pennsboro Animal Clinic.

Overall, Derrick Edmiston has gained extensive experience in customer support, solutions engineering, IT, and engineering roles throughout their career.

Derrick Edmiston obtained their Bachelor's Degree in Nuclear Engineering from Penn State University, where they studied from 2014 to 2018. Derrick later pursued a Certificate in Security and Risk Analysis from Penn State World Campus in 2019 and 2020. Prior to their university education, Derrick completed their high school education at East Pennsboro Area High School between 2010 and 2014. In addition to their formal education, Derrick also holds several certifications, including the Google IT Support Specialization, IT Security: Defense against the digital dark arts, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, Technical Support Fundamentals, and The Bits and Bytes of Computer Networking. These certifications were obtained from Coursera in May 2020.