Avinash Kumar

Avinash Kumar is an experienced professional in customer success and operations management with a strong background in optimizing processes and improving customer satisfaction. Currently serving as a GTM Consultant at Jeeva AI, Avinash previously held the role of Customer Success Manager and Manager of Customer Success at QuickShift, where significant reductions in customer onboarding time and enhancements in customer satisfaction were achieved. Experience also includes work as a Customer Operations Analyst at PhonePe, where data analytics led to notable decreases in processing time and operational costs. Avinash's career began at Future Supply Chain Solutions Limited as a Customer Success Executive, implementing strategies to reduce damages and negotiate transport contracts, along with a brief project role at Crompton Greaves Consumer Electricals Limited. Avinash holds a PGDM in Operations Management from iFEEL and a Bachelor's degree in Mechanical Engineering from Agnel Institute of Technology and Design.