Micaela S.

Micaela S. is currently serving as a Sales Support Analyst at JEM Systems since January 2024, where responsibilities include managing order processing, conducting reviews of open estimates, and CRM management. Previously, Micaela worked at MetaMap as a Customer Support Expert from July 2022 to September 2023, addressing API and SDK issues. Micaela also has substantial experience at Atento Brasil as a Subject Matter Expert, focusing on operational KPIs, and at Meta as a Boost With Facebook Speaker, delivering training sessions that impacted over one million individuals in LATAM. Earlier roles include positions as a Subject Matter Expert and Customer Support Specialist at Atento, providing high-level support to Meta's customers. Micaela holds a degree in Marketing from Uninove - Universidade Nove de Julho.