Michael Detheridge

Michael Detheridge has extensive experience in technical support and systems engineering, beginning with a role as a Technical Support Representative at Time Warner Cable, where duties included providing internet and phone support and resolving customer issues. Progressing to a Technical Support Supervisor position at Spectrum, responsibilities included supervising a team of advanced technical support agents and coaching them to meet performance metrics. Michael's expertise continued to grow at Apple as a Senior Advisor, where over-the-phone support for iOS and Mac products was provided, alongside mentoring roles. In subsequent positions at Spectrum, Michael held various engineering roles, culminating in a Senior IT Support Specialist position at Jeppesen ForeFlight, focusing on client relationships, application support, and system monitoring in cloud environments. Michael holds a degree in PC Support & Network Administration from Dover Business College.