Brian Thomas

Brian Thomas is an experienced customer success professional with a strong background in client relationship management and support. Currently serving as a Customer Success Manager at Jet Support Services, Inc. (JSSI), Brian focuses on delivering exceptional service to clients throughout their journey. Prior to this role, Brian worked as a Client Success Specialist at Crowe, where the emphasis was on customer retention and tailored training solutions. Previous experience also includes positions as a Customer Success Manager and Customer Support Specialist at Sertifi, Inc., overseeing client onboarding and support processes. Brian began a career in sales as an Account Executive at International Sports Management and gained valuable skills through earlier internships in marketing and environmental organizations. Brian holds a Bachelor’s Degree in Marketing and Public Relations from Saint Mary's University of Minnesota.