Fiona Jackson is an experienced operations professional currently serving as the Non Elective Operations Team Lead at Jet2.com and Jet2holidays since December 2018. In this role, Fiona provides VIP service to customers affected by non-elective holiday changes while managing a team of up to 50 executives. Prior to this position, Fiona took a career break to travel extensively in South America. Fiona's career at Jet2.com spans several roles, including Contact Centre Team Leader and Travel Advisor, where responsibilities included managing teams, exceeding sales targets, and ensuring exceptional customer service. Earlier experience includes a Team Leader position at Sainsburys and a Cash Handler role at Tranmere Rovers FC. Fiona holds a BA (Hons) in Media, Popular Culture and Communication Studies from Leeds Beckett University.
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