Gemma Hanson

Gemma Hanson is currently serving as a Product Owner at Jet2.com and Jet2holidays, where responsibilities include leading multi-disciplinary teams to enhance customer satisfaction and deliver innovative solutions aligned with business objectives. Prior experience includes roles at Yorkshire Water such as Performance Excellence Manager, where Gemma developed a performance framework and fostered a customer-centric culture, and Operational Customer Recovery Manager, leading a department dedicated to resolving customer complaints efficiently and improving overall service quality. Additional positions at Yorkshire Water involved managing teams, driving operational improvements, providing learning and development support, and addressing customer service challenges. Gemma holds a BA in Primary Education from Bradford College and A Levels in Chemistry from Park Lane College.