James Dale currently serves as a Senior Business Analyst at Jet2.com and Jet2holidays since October 2023. Prior to this role, a substantial tenure at StepChange Debt Charity spanned over 12 years with various positions including Senior Business Analyst, Business Analyst, and Operational Subject Matter Expert. Earlier professional experience includes roles at Northern Rock and Telefonica, focused on customer service and financial product support. James Dale holds a degree in Business Analysis from BCS, The Chartered Institute for IT, and an NVQ Level 2 in Business Administration and Management from East Riding College.
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