Louise Smith has extensive experience in customer operations forecasting, planning, and management, currently serving as Head of Customer Operations Forecasting, Planning & MI at Jet2.com and Jet2holidays since June 2018. Prior roles include Head of Forecasting & Planning for Customer Contact and General Manager for Contact Centre Planning & MI within the same company. Louise's background includes significant positions such as Senior Planning & MI Manager at Optima Legal, Senior Planning Manager at Capita Customer Management, and Resource Planning Team Manager at Minster Law. Additional experience encompasses leadership roles in resource planning at Gallagher Heath, team leadership at NHS Professionals, and team leadership in mortgage redemptions at Barclays. Louise's educational background includes attending Rodillian High School from 1991 to 1998.
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