Mark Hancocks is an accomplished leader in operations and logistics, currently serving as the Head of In-Flight Retail Operations at Jet2.com and Jet2holidays since April 2023, where an industry-leading transformation program is being executed to enhance customer experience. Prior experience includes roles such as Head of Operations at Wincanton, where integration and operational foundations for growth were established, and Chief of Express Solutions at NAQEL Express, focusing on contract logistics and global freight forwarding. Hancocks has also held significant positions in supply chain management with the NHS, Kuehne+Nagel, and DHL Supply Chain, where a range of improvements in performance, technology innovation, and customer relationships were achieved. Educational background includes studies at the University of Roehampton, Nicholas Chamberlaine VIth Form, and Nicholas Chamberlaine Comprehensive School.
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