Mike Marsh

Mike Marsh is an accomplished IT Service-Desk Manager with extensive experience in managing and transforming IT service operations. Currently, Mike oversees IT services at Jet2.com and Jet2holidays since December 2018. Previously, Mike held the position of IT Service-Delivery Manager at PeoplePlus UK, where responsibilities included the management of IT service provisions and serving as the sole escalation point for critical business issues. Prior roles include IT Service-Desk Manager at PeoplePlus UK, where Mike led a team of analysts to significantly improve performance metrics, and Head of IT Service-Desk at Balfour Beatty Worksmart Limited, managing a large team and implementing ITIL processes for enhanced service delivery. Mike's career began at Jewson as a Technical Support Team Leader, progressing from a HelpDesk Analyst and emphasizing knowledge base development for technical support.