Natalie Boyes is an experienced IT professional with a strong background in service desk and technical support roles. Career highlights include positions as a Service Desk Analyst at Sopra Group and NHS Blood and Transplant, where responsibilities encompassed incident progression, user account management through Active Directory, and providing desktop support. At DLA Piper, one of the world's largest law firms, Natalie excelled as an Information Technology Support Analyst, handling tasks such as software deployments, mailbox management, and project assistance. Currently serving as an IT Operations Engineer at Jet2.com and Jet2holidays, Natalie continues to leverage extensive technical skills in managing and supporting IT operations. Additional experience includes serving as a Health Service Desk Analyst at BT, where first-line support for NHS systems was provided.
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