Karra Rapczyk

Karra Rapczyk, MA, CQA, currently serves as Quality Manager at JetBlue, a role held since February 2014, where responsibilities include managing quality management programs focused on safety metrics, risk mitigation, and enhancing customer experiences. Previous positions at JetBlue include Senior Analyst in Customer Experience, where Karra led onboard audits, and Analyst in Inflight Performance & Quality, contributing to compliance audits. Prior to JetBlue, Karra acted as a NYS Disaster Case Manager with Catholic Charities of the Archdiocese of New York, assisting victims of Superstorm Sandy in recovery efforts, and served as a Mental Health Counselor at Central Nassau Guidance and Counseling Services, providing counseling and support for clients. Educational credentials include a Master of Arts in Forensic Psychology from Argosy University and a Bachelor of Arts in Forensic Psychology from John Jay College (CUNY), along with a study abroad experience in Psychology/Sociology at Macquarie University.