Rafaella B.

Rafaella B. has accumulated a wealth of experience at JetBlue since October 2013, holding various titles including Manager of Training Sales, Instructor of Customer Service, Acting Supervisor of Airports Training, Backgrounds Analyst, and Customer Support Supervisor Bilingual. In these roles, Rafaella has supported diverse departments within and outside of Customer Support, engaged in cost savings initiatives, and contributed to the launch of digital platforms. Additional responsibilities included supervising the Loyalty team and managing hiring and onboarding processes for Crewleaders. Rafaella also served as a TrueBlue Lead and held positions in the TrueBlue Support team and as a Bilingual Reservations Agent. Rafaella earned a Bachelor of Arts degree in Liberal Arts and Sciences/Liberal Studies from Thomas Edison State University.