Kapil Bahl

Kapil Bahl has a diverse work experience spanning over several companies. Kapil is currently working at JetLearn as the Lead - Teacher Partner & Analytics. Prior to that, they worked at Amazon for a period of five years from 2017 to 2022. During their time at Amazon, they held the role of Senior Manager - India/JP Payment Risk Operations Lead, where they were responsible for leading the Buyer Fraud Risk Prevention teams and improving fraud capture rates while reducing false positives. Kapil also managed the outsource relationship across two locations. Before this, Kapil worked as the Senior Manager - India Product Imaging Leader at Amazon from 2014 to 2016. In this role, they built and scaled up the product imaging team in India to support Amazon's growth plans. Additionally, they worked at GENPACT LLC as the VP Operations - North America Banking from 2011 to 2014, where they managed operations and client relationships for North America banking clients. Kapil also served as the VP - Operations at GENPACT LLC from 2005 to 2011, leading a customer service voice operation and achieving significant improvements in customer satisfaction scores and cost of operations. Prior to their time at GENPACT LLC, Kapil worked as the General Manager at Benchmark Electronics Pvt Ltd from 2002 to 2005, and as a BDM at Classteacher from 2000 to 2002. Kapil started their career as a Business Analyst at HLL from 1997 to 2000. Overall, Kapil Bahl has demonstrated strong leadership, operational management, and strategic expertise in various industries throughout their career.

Kapil Bahl completed their education history with a post-graduate diploma in Management (PGDMB) in Finance and Marketing from XLRI Jamshedpur, which they pursued from 1995 to 1997. Prior to that, they obtained a Bachelor's degree in Electronics & Communication from Delhi College of Engineering, where they studied from 1991 to 1995. In addition to their formal education, Kapil Bahl has also obtained a Six Sigma Green Belt certification from Genpact, although the specific month and year of completion are not provided.