Shashank Singh is a seasoned IT professional with extensive experience in cloud technologies and customer success management. Starting as a Senior System Engineer at iGATE Patni, Shashank contributed to business IT support for the Royal Bank of Canada. Following this, Shashank held various roles at Oracle, including Customer Success Consultant and Staff Cloud Architect, where responsibilities included managing enterprise customers and enhancing their cloud journeys. As a Proactive Technical Care Manager, Shashank managed strategic accounts and led initiatives that significantly improved customer satisfaction and resolution times. Prior experience includes an IT Analyst role at Tata Consultancy Services and a System Engineer position at Cerner Corporation. Currently, Shashank works as a Technical Success Manager at JFrog while holding an Executive Certificate in Digital Transformation from the Indian School of Business and a Bachelor’s degree in Computer Science from New Horizon College of Engineering.
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