Yuan Pan is an experienced technology professional with a strong background in customer success and support roles. Currently serving as a Customer Success Tech Lead at JFrog since June 2017, Yuan has demonstrated leadership by enhancing customer experiences and consistently receiving recognition for excellence in customer support. Previously, in a Senior Support Engineer role, Yuan reviewed technical responses, mentored team members, and was acknowledged among top performers globally for case resolution and client feedback. Yuan's technical expertise was further developed as a Developer Support Engineer, assisting both on-premises and cloud-based JFrog customers. Additional experience includes freelance work as a Ruby on Rails and front-end developer, along with research assistant roles at UC Santa Barbara, focusing on microfluidic devices and drug delivery analysis. Yuan holds a Bachelor of Science in Chemical Engineering from UC Santa Barbara.
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