Grace Gitari is an accomplished Operations Analyst at Jia, specializing in optimizing lending operations and enhancing customer support in a fintech environment since August 2023. Prior experience includes a Senior Quality Assurance Analyst role at Apex Collections Africa Ltd, where Grace Gitari fostered team development through training and managed customer complaint investigations. Additional positions at Apex included Recoveries Lead and Quality Assurance Analyst, focusing on team supervision and productivity enhancement. Grace Gitari began a career in technology as an Information Technology Intern at SUMMIT SYSTEMS LIMITED, where website design and daily operational management were key responsibilities.
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