Maxime Lebas

Maxime Lebas is a seasoned customer experience professional with extensive experience in digital support and product management. Currently serving as a Senior Customer Experience Specialist at Jimdo since September 2019, Maxime provides second-level technical support, bug reproduction, and reporting. Previous roles at Jimdo included Community Supporter and Werkstudent in Customer Support, where customer inquiries were addressed across various platforms. Prior experiences include roles at BurdaNews GmbH, where Maxime contributed to digital product management by creating UI/UX concepts and managing customer care for streaming services. Earlier positions at QS Quality Service GmbH, ASV Direktmarketing GmbH, and internships at various organizations provided foundational customer service skills. Maxime holds a Bachelor of Arts in Musicology and French Philology and has furthered studies in related fields at Kiel University.