Farooq Pathan

Farooq Pathan is an experienced professional in customer service delivery and training management with a robust background spanning over two decades. Currently serving as the State Lead for Customer Service Delivery at Jio since April 2023, Farooq is responsible for managing customer service operations in Gujarat. Previously, Farooq held multiple leadership roles at upGrad from January 2020 to February 2023, including Director of Training and Quality, where responsibilities included overseeing Training & Quality functions, managing Quality Audits, and driving sales coaching across various processes. Prior experience at Vodafone from June 2003 to December 2019 encompassed roles such as Lead of Business Excellence and Manager of BackOffice Operations, focusing on Lean projects and seamless service delivery across multiple states. Farooq holds a Bachelor of Commerce degree from Gujarat University and has foundational education from Gujarat Law Society.