Monika Dhingra

Monika Dhingra is a CX leader and project management professional currently serving as the Head of Customer Onboarding Experience at Jio, where they focus on enhancing the customer experience across various business lines. With prior experience at organizations such as American Express, MTS, and Bharti Airtel, Monika has built a robust background in operations compliance, process automation, and customer lifecycle management. They are also pursuing multiple degrees, including a Bachelor of Commerce and a Bachelor of Education, while continuously expanding their expertise in digital transformation and project management.