Ridham Gupta is an accomplished Product Manager at Jio since January 2023, leading transformation initiatives to enhance customer experience for B2C delivery journeys of JioFiber and JioAirFiber products. Key achievements include the implementation of an AI-powered WhatsApp chatbot to streamline order processing, the launch of a self-serve online journey for installation tracking, and the development of digital acquisition strategies that significantly improved market penetration. Prior experience includes roles as a Trainee Analyst at TransGanization, a Digital Marketing Intern at ClinicSpots, and a Graphic Designer for ClearExam, among others, after completing an MBA in Marketing from ITM Group of Institutions and a BTech in Civil Engineering from SRM IST Chennai. Recognized for excellence in digital innovation, Ridham Gupta is committed to driving impactful solutions within the digital landscape.
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