Sanjay Raina currently serves as Head Service Assurance at Jio since December 2024. Prior to this role, Sanjay held various positions at Airtel Business, including Circle Customer Experience Head, where the implementation of the Client Lifecycle Management Programme led to significant revenue growth and enhanced service delivery rankings. Sanjay also served as National Assurance & Order Entry Head, focusing on process simplification and compliance. Earlier in Sanjay’s career, roles were held at Hughes Escorts Communications and HFCL Satellite Communications Ltd. as Senior Customer Support Engineer, and at Siemens Public Communications Network Limited as an Engineer. Sanjay Raina holds a Diploma in Electronics and Telecommunication Engineering from BSF Institute Of Technology, India.
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