Souvik D.

Souvik D. is a seasoned professional with over 16 years of experience in leadership, customer success, process optimization, and project management, primarily in the telecom and fintech industries. Currently serving as Deputy General Manager at Jio, Souvik is also pursuing an MBA, enhancing their strategic mindset and operational expertise. Their career highlights include successfully leading cross-functional teams, optimizing customer experiences, and driving significant improvements in operational efficiency and customer satisfaction across various roles, including their tenure at NextCellularSA as Head of Customer Experience. Souvik has a strong educational background with a Bachelor's degree in Information Technology from Manipal Academy of Higher Education.