Alison Edwards currently serves as the Head of Escalation and Improvement at Jisc since September 2023. Prior to this role, extensive experience was gained at Janet from January 1999 to March 2022, progressing from Customer and Connections Support Co-Ordinator to Service Delivery Manager, and including a role as Janet Service Desk Team Leader. During the tenure at Jisc, Alison held the position of Connections Group Manager, focusing on managing connectivity demand, overseeing various teams, and ensuring efficient service delivery to the Jisc community. Educational background includes attendance at Larkmead Secondary School from 1984 to 1989.
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