Fiona German is a seasoned Salesforce Business Analyst currently employed at Jisc since January 2019, where Fiona has supported the procurement and implementation of a new HR system and contributed to the development of online user journeys. Previously, Fiona had a successful ten-year tenure at Spark New Zealand, advancing from a Customer Service Representative to roles such as Change Management Lead and Customer Experience Analyst, focusing on process improvement and the launch of new products. Fiona has led significant projects, including a multi-million dollar technology stack implementation and has extensive experience in stakeholder communication, process documentation, and user acceptance testing. Fiona holds a Bachelor of Electronic Commerce with a specialization in Supply Chain Management from The University of Waikato.
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