Hannah Leong is the Head of Service Management at Jisc, where they lead the service management strategy, ensuring a high-quality customer experience and fostering a customer-first culture. Previously, they held various positions at LASER Energy, including Strategic Service Manager, Customer Service Manager, and Bureau Manager, focusing on service delivery, customer experience, and team development. Hannah is dedicated to assisting public bodies with energy management decisions, using data analysis and customer feedback to drive service improvements. In their personal time, they enjoy an active lifestyle, competing in show-jumping and cross-country events with their horse.
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