Mark Smith

Mark Smith is an experienced Service Operations Manager currently working at Jisc since May 2020. Prior to this role, Mark held various positions at Prospects.ac.uk from April 2007 to May 2020, including Service Operations Manager and Service Delivery Manager, where responsibilities included developing a successful Service Desk structure and managing technical issue resolution. Earlier experience includes serving as an Infrastructure & Systems Engineer, focusing on technical support and evaluating emerging technologies, as well as working as a Customer Services Trainer at Littlewoods Shop Direct Group from 2004 to 2007. Mark holds an MSc in IT Systems Development and a BSc (Hons.) in Computing Technology, both from The University of Bolton.