Matt Olive

Matt Olive is an experienced professional in customer service and IT support, currently serving as the Customer Services Manager for OpenAthens at Jisc since January 2019, where responsibilities include managing the customer support and onboarding teams while focusing on performance against KPIs. Prior roles include International Service Desk Manager at both Jisc and Eduserv, overseeing first-class support for OpenAthens customers. Matt has extensive experience at Alliance Homes Group, progressing from ICT Infrastructure Support Technician to IT Systems Administrator and later ICT Service Desk Team Leader. Earlier, Matt held positions such as PC Support Officer at North Somerset Council and managed a self-employed computer services business. Early in career, Matt was a Retail Store Manager at Harris Furnishers. Education was completed at Bristol Cathedral School.