Robert Collcott is an experienced IT professional with a strong background in technical support and project management. Currently serving as an IT Technician/IT Engineer at Jisc, Robert provides 2nd line support for Windows 11 and MacBook Pro devices and is involved in various IT operations including user provisioning and technical training. In addition, Robert is a Subject Matter Expert at BCS, contributing to educational video content for IT qualifications. Previous roles include deployment specialist for Microsoft Office 2016 at Gloucestershire Hospitals NHS Foundation Trust, service desk analyst, and IT technician for various organizations, showcasing expertise in IT service management, user support, and system deployment. Robert holds a Bachelor's degree in Computing from Buckinghamshire New University and multiple qualifications in Information Technology.
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