Robert F McFarlane is an experienced professional with a strong background in customer experience and success management. Currently serving as the Customer Experience - Quality Lead at Jisc since March 2020, Robert focuses on enhancing customer experience in the UK education sector, concentrating on data, digital transformation, and innovation. Additionally, Robert is a member of Customer Success Collective and provides expertise in customer success while empowering advocates. Previous roles include Development Manager at Provident Financial Group, where Robert facilitated access to digital credit, and a leadership position in customer teams at Activision Blizzard, managing digital customer journeys for gaming experiences. Robert holds a Foundation Certificate in Humanistic Counselling and Psychotherapy from the Bath Centre for Psychotherapy and Counselling.
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